Frequently asked questions

No. Unlike natural stone, porcelain needs no sealing. We do recommend a porcelain primer (slurry) on the back of each tile during installation so it bonds properly with the mortar bed.

Yes. Vitrified porcelain has very low water absorption, under 0.5% on ranges such as County LGY, so water cannot get into the slab to freeze and crack it through a UK winter.

Because water does not soak into the surface, porcelain resists algae, moss, mould and water stains far better than natural stone, and usually only needs a wash down to stay clean.

Our outdoor porcelain paving has an R11 anti-slip matt surface, which gives good grip in wet weather on patios, paths and terraces.

Every range is 20mm thick. Most are 600x900mm slabs; Rusty Stone comes as 200x200mm tumbled pavers. Each product page lists the exact sizes and what is in UK stock now.

Yes. Our 20mm porcelain paving is suitable for residential driveways when it is laid on a full mortar bed over a properly prepared sub-base, with a porcelain primer on the back of each slab. Ask the team if you are paving for heavier vehicles.

Porcelain is uniform, low-maintenance and needs no sealing; sandstone has natural variation and character but needs sealing and more care. Our Porcelain vs Sandstone guide compares cost, slip, frost and upkeep side by side.

Yes. Ask for a sample through the Help Desk on any page or the contact form, tell us the product and your postcode, and the team will confirm what can be sent from UK stock.

By pallet across the UK and Ireland, usually in 5 to 7 working days, subject to stock and route availability. The calculator on each product page shows how many square metres and boxes are on a pallet, and the team confirms access and timing before dispatch.